Refund policy
Every Wag Wish portrait is made to order from your photo, so we can’t offer refunds once work on your portrait has started. We want you to love it, though, so here’s how we make it right.
Not happy with your portrait?
Email us at thewagwish@gmail.com within 7 days of delivery and tell us what you’d like changed. We’ll make one round of revisions at no cost.
When we will refund you
- We haven’t started your portrait yet and you’d like to cancel. Contact us as soon as possible after ordering.
- We can’t create a portrait from the photo you sent and you’d rather not send another one.
- Your portrait wasn’t delivered and we’re unable to resend it.
Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to process them.
Delivery problems
If your portrait hasn’t arrived within 48 hours, please check your spam or promotions folder first, then email us and we’ll resend it right away.
Questions
Reach us any time at thewagwish@gmail.com.